Support

Report generated content

Use Report on the generated take when possible. It includes the limited technical identifiers needed to investigate without attaching your prompt or media automatically. You can also email support with the project date, approximate time and a short description.

Reports may cover harmful or illegal material, sexual exploitation, non-consensual intimate content, a real person’s likeness used without permission, intellectual-property concerns, or a safety filter that appears to have failed. We review reports within one week and may block access, preserve limited evidence when legally required, or ask the generation provider to investigate.

Account deletion

1. Open Dailies Settings.
2. Choose Delete account and confirm.
3. Use Projects to delete local films separately if you want them removed from the device.

Deletion removes service credentials and operational account records across devices. It leaves local films and footage on the device and retains a pseudonymous billing archive for purchase recovery, refunds and duplicate-redemption prevention. Deletion does not cancel an Apple subscription.

Subscriptions, credits and refunds

• Use Restore Purchases in the Credits sheet to refresh the remaining server balance and subscription state.
• Use Apple’s Manage Subscriptions screen to change or cancel a subscription. Cancellation stops the next renewal and does not end the current paid term immediately.
• Weekly and monthly allowance credits reset at the end of the paid period. Extra-credit packs do not expire.
• Apple handles payments and decides refund requests. Request a refund at reportaproblem.apple.com. Include the Apple transaction identifier in a support message only when needed to trace a missing credit.

Generation or planning failed

Check the message shown in the app. A safety decline, insufficient balance, daily cap or service closure should not be retried repeatedly. For a connection interruption, reopen the project so Dailies can collect or reconcile the pending operation. If a charge remains in “Checking charge,” contact support before trying the same paid request again.

Privacy requests

Read the Privacy Policy for retention and deletion details. Email support for an access, correction or deletion request. We may ask you to verify control of the Dailies account.

Service notices

Maintenance, spending closure or shutdown notices appear in the app and App Store listing. Dailies does not store an email address from Sign in with Apple, so service notices are not sent by email.